Returns & Exchanges

At Broil King, we stand behind the quality of our grilling products and offer a 30-day return policy for unused items in their original packaging. We are committed to ensuring you have the ultimate outdoor cooking experience with every purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Items

  Securely pack the unused product in its original box, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label or your own trackable label to the package and drop it off at an authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 7-10 business days.